Cancellation Policy

1. The customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it’s out for delivery.

2. We reserve the right to cancel an order due to unforeseen circumstances, product unavailability, or other reasons. In such cases, customers will be notified, and any payments made will be refunded.

Returns and Replacement Policy

1. To be eligible for a return, the product must be unused and in the same condition as received. It must also be in the original packaging.

2. Customers must initiate the return process within 10 days from the date of delivery.

3. Upon receipt and inspection of the returned product, a refund will be issued to the wallet within 48 hours.

4. If eligible, customers may opt for a replacement product instead of a refund.

5. Perishable goods, such as Dals, pulses, Rice, Atta, Flours, Dry Fruits, spices, are not eligible for return unless they are damaged or defective.

Return Process

1. Customers must contact us at email, customer care number to initiate the return process.

2. Returns are subject to approval. Once approved, customers will be provided with return instructions.

Delivery policy

1.Our store guarantees delivery of items within 24 to 48 hours from the time of order placement.

Privacy policy

Thank you for choosing SGS as your trusted online grocery store. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect At SGS, we collect various types of information to provide and improve our services, including:
Personal information: such as your name, address, email, phone number, and payment details, which are necessary for order processing and delivery. Browsing information: including IP address, device information, and cookies to enhance your browsing experience and provide personalized recommendations. User-generated content: such as reviews and feedback you provide on our products and services.

2. How We Use Your Information We use the collected information for the following purposes:
Process and fulfill orders, including delivery logistics and customer support. Personalize your shopping experience and improve our website functionality. Communicate with you about your orders, promotions, and new products. Analyze website usage trends and performance to enhance our services.

3. Information Sharing We may share your personal information with trusted third parties for the following purposes:
Payment processing and fraud prevention. Shipping and delivery partners to fulfill your orders. Marketing and analytics service providers to improve our services. Legal compliance and protection of our rights.

4. Data Security:
SGS is committed to protecting your personal information from unauthorized access, disclosure, alteration, or destruction. We implement industry-standard security measures and regularly review our practices to ensure compliance with data protection regulations.

5. Your Rights:
You have the right to access, correct, or delete your personal information stored by SGS. You can also opt-out of marketing communications or manage your cookie preferences through our website settings.

6. Third-Party Links:
Our website may contain links to third-party websites or services. Please note that we are not responsible for their privacy practices, and we encourage you to review their privacy policies before interacting with them.

7. Changes to This Privacy Policy:
SGS reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes through our website or other communication channels.

8. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [Insert Contact Information].
By using the SGS website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.